FAQ

Industrial & Corporate Finance Consultants — Not a DSA or Lo

"Advocates for Our Clients, Not Agents of Banks"

Delhi Wealth Group of Companies, we serve as your independent Debt Financial Consultants — not loan agents or DSAs. Backed by 25 years of expertise, our consultancy is dedicated solely to protecting and advancing your best interests, free from the influence of bank commissions. We work for you, and only for you.

A True Partnership Beyond Funding: We do not just arrange funding — we design truly customized financial solutions tailored to your exclusive requirements, supported by an in-depth analysis of your complete financial profile. Our focus is on driving growth not only for today but also for a sustainable and successful future. We work to transform your business into a brand, because our clients’ success is our true profit.

100% Unbiased & Transparent: As your dedicated consultant, our recommendations are free from any lender influence. We navigate the complex funding process with you, ensuring you have absolute clarity and confidence at every step.

Two and a Half Decades of Expertise on Your Side: With over 25 years of industry experience, our independent approach ensures that your best interests always come first, making us a trusted partner dedicated to your growth and long-term success.

The Difference: Why a Consultant is Your Best Asset

Understanding who you are working with is crucial for your financial health. Many people often feel frustrated with DSAs, as their primary role is to sell loan products on behalf of banks rather than to advise clients. This sales-driven approach frequently overlooks a client’s unique financial needs and long-term goals, leading to unsuitable funding decisions. Choosing the right advisor, therefore, becomes essential to ensure that your interests remain the priority and that you receive guidance tailored to your specific financial situation.

Return and Refund Policy

At Delhi Wealth Group, comprising D Wealth Services Private Limited, Delhi Wealth Consultants, and other associated entities, we are committed to ensuring the highest levels of customer satisfaction. Our return and refund policy is designed to address concerns transparently and equitably, reflecting our dedication to professional integrity and excellence.

1. Applicability

This policy applies to the services provided by the group companies, including but not limited to:

Financial consultancy and advisory services.
Loan facilitation and processing.
Direct lending and financing solutions for MSMEs and individuals.

2. Non-Refundable Services

Certain services provided by Delhi Wealth Group are inherently non-refundable due to their nature. These include:

Consultation fees once the consultation session is delivered.
All fees after submission of the application to a lender or financial institution.
Charges for preparing term sheets, proposals, or financial documentation after their delivery.
Visiting Charges and other fees as per the mandate agreement.

3. Refundable Services

Refunds may be considered under the following circumstances:

Service not delivered: If the service for which payment has been made has not been initiated or delivered.
Cancellation within a specified timeframe: If a written request for cancellation is submitted within 48 hours of payment and before any action has been taken to initiate the service or as specified in the mandate agreement.
Erroneous transaction: If a payment was made erroneously or multiple payments for the same service were made.

4. Refund Process

To request a refund, customers must:

Submit a written refund request letter on its letterhead to our official email address at info@delhiwealthgroup.com
Provide proof of payment (e.g., transaction ID, receipt) and a detailed explanation of the refund reason.

Refunds, if approved, will be processed within 15 business days from the date of approval. Refunds will be credited to the original payment method unless otherwise agreed upon.

5. Exclusions

Refunds will not be entertained under the following conditions:

Services that have been fully delivered as agreed.
Requests for refunds based on dissatisfaction with the outcome of financial decisions, as these involve inherent market and institutional risks.
Charges paid to third-party financial institutions, including banks and NBFCs, which are subject to their individual policies.

6. Dispute Resolution

Although we adhere to a "Zero Dispute Policy," in the event of a dispute regarding refunds, Delhi Wealth Group shall make every effort to resolve the matter amicably or as per the terms defined under the Mandate Agreement. All disputes that cannot be resolved internally may be escalated to arbitration under the Arbitration and Conciliation Act, 1996, with the venue being New Delhi.

7. Modifications to the Policy

Delhi Wealth Group reserves the right to modify this policy at any time. Customers will be notified of significant changes via our official website or email communication.

8. Contact Information

For queries or clarifications regarding the Return and Refund Policy, please contact:

Delhi Wealth Group
Email: info@delhiwealthgroup.com
Address: 151 & 152, Second Floor, Pocket 20, Sector 7G, Rohini, Delhi, India – 110085
Phone: +91 9911118103

Frequently Asked Questions:

Industrial & Corporate Finance Consultants — Not a DSA or Lo

"Advocates for Our Clients, Not Agents of Banks"

The Difference: Why a Consultant is Your Best Asset

Return and Refund Policy