Frequently Asked Questions:

At Delhi Wealth Group, comprising D Wealth Services Private Limited, Delhi Wealth Consultants, and other associated entities, we are committed to ensuring the highest levels of customer satisfaction. Our return and refund policy is designed to address concerns transparently and equitably, reflecting our dedication to professional integrity and excellence.

1. Applicability

This policy applies to the services provided by the group companies, including but not limited to:

• Financial consultancy and advisory services.
• Loan facilitation and processing.
• Direct lending and financing solutions for MSMEs and individuals.

2. Non-Refundable Services

Certain services provided by Delhi Wealth Group are inherently non-refundable due to their nature. These include:

• Consultation fees once the consultation session is delivered.
• All fees after submission of the application to a lender or financial institution.
• Charges for preparing term sheets, proposals, or financial documentation after their delivery.
• Visiting Charges and other fees as per the mandate agreement.

3. Refundable Services

Refunds may be considered under the following circumstances:

• Service not delivered: If the service for which payment has been made has not been initiated or delivered.
• Cancellation within a specified timeframe: If a written request for cancellation is submitted within 48 hours of payment and before any action has been taken      to initiate the service or as specified in the mandate agreement.
• Erroneous transaction: If a payment was made erroneously or multiple payments for the same service were made.

4. Refund Process

To request a refund, customers must:

1. Submit a written refund request to our official email address at info@delhiwealthgroup.com
2. Provide proof of payment (e.g., transaction ID, receipt) and a detailed explanation of the refund reason.

Refunds, if approved, will be processed within 15 business days from the date of approval. Refunds will be credited to the original payment method unless otherwise agreed upon.

5. Exclusions

Refunds will not be entertained under the following conditions:

• Services that have been fully delivered as agreed.
• Requests for refunds based on dissatisfaction with the outcome of financial decisions, as these involve inherent market and institutional risks.
• Charges paid to third-party financial institutions, including banks and NBFCs, which are subject to their individual policies.

6. Dispute Resolution

Although we adhere to a "Zero Dispute Policy," in the event of a dispute regarding refunds, Delhi Wealth Group shall make every effort to resolve the matter amicably or as per the terms defined under the Mandate Agreement. All disputes that cannot be resolved internally may be escalated to arbitration under the Arbitration and Conciliation Act, 1996, with the venue being New Delhi.

7. Modifications to the Policy

Delhi Wealth Group reserves the right to modify this policy at any time. Customers will be notified of significant changes via our official website or email communication.

8. Contact Information

For queries or clarifications regarding the Return and Refund Policy, please contact:

Delhi Wealth Group
Email: info@delhiwealthgroup.com
Address:  151 & 152, Second Floor, Pocket 20, Sector 7G, Rohini, Delhi, India – 110085
Phone: +91 9911118103